Questions and Answers

What are the delivery fees?

Local shipping varies from province to province from R220. Orders will not be processed if bought in one country and delivery address is in another. If you would like to buy a gift for someone please contact us for help [info@africanartwork.co.za]

International shipping varies, depending on where you reside. Shipping amount can be seen upon checkout.

How long will my shipment take?

After payment has been processed, your work of art will be shipped to you in 10-15 working days. Please allow 1-3 days for the courier to deliver, depending on where you reside.

Home decor items may take a bit more depending on whether there is stock or not. These items are individually sourced and can take a bit of time. Please chat to us if you need your item urgently.

Most artefacts will be ready to ship in 10 working days although this could take longer if items are not in stock.

Are you able to do custom sizes and frames?

Yes, of course! Different sizes, frames or murals, and wallpaper are all possible. Just drop us a mail – info@africanartwork.co.za

Do you offer interior design advice?

Yes we would be happy to help. Drop us an email – info@africanartwork.co.za

Do you offer returns?

You are welcome to return or exchange your order within 10 days of the date of delivery in its original packaging and condition.  No returns will be accepted for any products that is not sufficiently packaged, regardless the reason for return.  Once we are satisfied of the condition of the item, you will be refunded via your original method of payment or have the option to exchange your item.

Unfortunately we do not accept returns of sale items.

Shipping fees are non refundable.

Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded. 

If your product is damaged in any way on delivery, please notify us and send us images as proof within 10 days of delivery on info@africanartwork.co.za so we may correct this as soon as possible.

No returns will be accepted for any products that is not sufficiently packaged, regardless the reason for return.

If any returned items are damaged during return transit due to obvious insufficient packaging, you may not qualify for a refund / exchange and may be charged the return shipping fee to have the damaged goods returned to you. 

See our Product information below

All of the framing products we use are of superior quality, ensuring that your artwork will last for years to come.

Contemporary white and black frame

The contemporary framed photo uses a deep, slightly textured frame profile available in glossy white or black. We use a 30mm x 30mm frame profile to give the product a contemporary look. The matte board (art board surrounding image) is a premium matte white with a non yellowing core. The matte size ranges from 50mm to 85mm thick depending on the size of the image.

Matte fine art paper

This luxuriously smooth 300 gsm bright white breathing colour matte fine art paper will show off the finest detail in your photographs. It delivers an incredible colour range and reproduces deep blacks and so is the perfect paper for both black and white as well as colour photography as it reproduces beautifully natural skin tones and vibrant colours. This paper is Archival Certified and has blown us away with its seemingly flawless performance.

Premium stretched canvas

Our 8-colour digital printer reproduces art work with incredible accuracy of colour. The canvas we have selected has no compromise on cost. Archival Certified, it is the finest value and quality we can find. We wrap the print around a hand-built frame, keeping the canvas in perfect tension. Directly behind the print is a board which gives the frame rigidity, prevents warping and ensures the frame hangs flush against the wall. Large frames are cross braced to prevent warping.

Raw wood frame

Our raw wood frames are all handmade and fitted to a canvas frame individually. Because wood grains differ these can look slightly different to each other but it adds to the character and uniqueness of the frame.

Black framed canvas

Our Black framed canvases offer a more contemporary look. A smooth wood frame profile is used to float frame a canvas.